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What Our Legal Terms Mean for Your Account

These pages set out your rights, our obligations and the rules that apply to every account on ong44 — including how we handle your data, how disputes are managed and what happens when you contact us.

Terms of UsePrivacy and DataAccount RightsCookie PolicyContact Channels
ong44 What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

How to Reach Us on Legal or Policy Matters

For anything relating to our terms, your data or an account dispute, use one of the three contact paths below. We aim to acknowledge legal queries within one business day and resolve them within the timeframe stated in our policy documents. Keep your account ID ready — it speeds up every interaction.

Team online

Live Chat

Start a live chat session from the account dashboard. For legal queries, select 'Account and Policy' from the topic menu so your message reaches the right team straight away.

Email Support

Send a detailed account query to our support address listed on the Contact page. Include your registered email and account ID so we can pull your records without delay.

In-App Message Centre

Log in on mobile or desktop and use the Message Centre under your account profile. Policy update notifications also appear here, so check it regularly after any announced term change.

ACCOUNT AND DATA STANDARDS

Data Handling, Cookies and Account Security at ong44

Your account data is stored securely and is never sold to third parties. We collect only what is needed to operate your account, process transactions via Touch 'n Go eWallet, Boost or GrabPay, and comply with applicable law. You have the right to request what we hold, correct inaccuracies and, where law permits, request deletion.

Data Retention

Transaction records — including deposits made through FPX or DuitNow — are retained for the period required by applicable law. You can request a summary of your transaction history through the account dashboard.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform performs on mobile. You can manage non-essential cookies through the cookie settings panel on the site.

Account Security

Every login triggers an OTP check sent to your registered mobile number. If you switch devices — say, from your phone during a commute to desktop at home — the OTP step re-verifies your identity before the session opens.

Requesting Changes

To update your registered contact detail or request a data correction, go to Account Settings or contact us via live chat. Identity verification is required before any sensitive account detail is changed.

Common Questions About Our Legal Terms and Your Rights

These are the questions we hear most often about our terms, data practices and account policies. If your question is not covered here, use live chat or email and reference your account ID for a faster response.

The full terms are linked in the footer of every page on ong44. Log in to your account and the most current version is also accessible under Account Settings, so you always see the version that applies to you.

We log the payment method used — such as Touch 'n Go eWallet, Boost or GrabPay — the transaction amount in RM, the timestamp and your account ID. We do not store your e-wallet PIN or any authentication credential from those apps.

Yes. Send a data access request through live chat or email, including your registered email address and account ID. We will compile and send your data summary within the timeframe set out in our Privacy Policy.

Contact us through live chat and select 'Transaction Dispute' from the topic menu. Have the transaction date, payment method — for example, DuitNow or FPX — and the RM amount ready. We will cross-check against our records and respond in writing.

We share data only where required by law or with payment processors we use to operate Touch 'n Go eWallet, Boost and GrabPay transactions. We do not sell account data to advertisers or marketing platforms.

We notify you via your registered email and the in-app Message Centre before changes take effect. Using the platform after the stated notice period means you accept the updated terms. If you disagree, contact us before that period ends.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.