Reference

What You Agree To When You Use ong44

These terms set out the rules that apply to your ong44 account — how it works, what we expect, and what you can count on from us. Read them before you start, because using the platform means you accept what's written here.

Applies to all account activityCovers Touch 'n Go eWallet, Boost & GrabPayAccess subject to local lawUpdated terms notified by emailLive chat support available

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What These Terms Actually Cover

ong44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you open an account and continue for as long as that account exists. They cover how you deposit and withdraw — whether you use Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — how your account wallet is managed, and

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what happens if there is a dispute. Access to ong44 and its features depends on where local law permits; if your region restricts such services, these terms do not override that. We may update this document when our processes change. When that happens, we will notify
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you by email and the revised version takes effect after the notice period stated in that email. Continued use of your account after that date means you accept the changes. Your account is personal to you — it cannot be shared, sold, or transferred to another
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person. Any activity on your account, including all transactions processed through your linked payment methods, is your responsibility. If you believe your account has been accessed without your knowledge, contact our support team without delay.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account, our support team can walk you through it. Players in Kota Bharu and elsewhere across Malaysia reach us through the same channels — no need to queue or call a hotline.

Team online

Live Chat

Open the chat widget from any page on ong44. A support agent will pick up your query and help you understand the terms that apply to your account.

Email Support

Send your question or account concern to our support address. We respond in writing so there is a clear record of the answer — useful for terms-related queries.

Account Help Centre

Your account dashboard includes a help section where common terms questions — payment rules, account limits, dispute steps — are answered directly.

HOW WE OPERATE

How ong44 Handles Your Account and Data

Behind these terms are real practices around how we store your information, protect your account, and handle requests. Here is what that looks like in practice.

Account Security

Your account is protected by a verified login flow including OTP confirmation. If we detect unusual access patterns, we may temporarily hold account activity and contact you directly.

Data Retention

We keep account and transaction records for as long as required by the rules that apply to our operations. You may request a summary of your own data by contacting support.

Cookie and Session Use

We use session cookies to keep your account active while you browse — for example, to remember your wallet preference between Touch 'n Go eWallet and Boost without re-entering details.

Requesting Changes

To update personal details tied to your account — name, contact number, linked payment method — submit a request through live chat with the relevant verification. We process these in line with our current terms.

Common Questions About These Terms

Straight answers to the things people actually ask before or after reading the terms. If your question is not here, live chat is the quickest route.

Yes. The terms cover every deposit and withdrawal method linked to your account, including Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX. Payment-specific rules are noted where they differ.

We send a notice to your registered email before changes take effect. The email states how long you have to review the update. Continuing to use your account after that period means you accept the revised terms.

No. Your account is registered to you alone. Sharing access or allowing another person to operate your account is a breach of these terms and may result in the account being suspended.

Contact support through live chat or email with your transaction reference and the payment method used — for example, your Boost or GrabPay transfer confirmation. We review and respond in writing.

Access depends on whether local law in your area permits it. These terms apply only where access is lawful. If you are unsure about your region's rules, check before opening an account.

Send a data request through live chat or email. We will pull together your account and transaction history and provide it to you within the timeframe set out in our current data policy.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use ong44

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

How ong44 Handles Your Account and Data

Account Security

Data Retention

Cookie and Session Use

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to all payment methods, including Touch 'n Go eWallet and GrabPay?

02 What happens if ong44 updates the terms?

03 Can someone else use my account?

04 How do I raise a dispute about a transaction?

05 Is access to ong44 available in my region?

06 How do I ask for a copy of my account data?

Terms & Conditions

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